We offer 12 month's warranty from your sales order date on all our products unless otherwise specified and all warranty claims and returns must be accompanied by a valid invoice/receipt. You must notify us within the warranty period for any faults and products like in-wall mains voltage connected products must be installed by certified electricians otherwise warranty will be void.
We have the right to request a written letter from your electrician stating the product was installed accordingly to the manufacturer's instructions. For warranty claims the item must be sent back with all accessories and manual unless we have advised otherwise. The warranty is void if the item through our diagnostic has been found to be taken apart, misused, used in a way that it was not designed for or installed by non-qualified electrican.
The postage to send the item back to us is the responsiblity of the buyer however we understand the inconvenience it may cause so we will cover the postage back to you with the repaired or replaced item for the first replacement. Subsequent warranty claims on any other products including the first replacement item the buyer is responsible for all postage cost.
The warranty is strictly for product replacements only so Smart Living is not responsible for any costs incurred by you to return the products back to us including but not limited to postage, time, effort as well costs for electricians or professional trades person to remove and reinstall the product(s).
General accessories like cables, plugs, power supplies are considered as consumables so not covered by warranty unless it's dead on arrival. For all claims email us firstname.lastname@example.org and we'll provide you with a returns authorisation (RA) form with instructions on the process. No items will be accepted without a valid RA number.
If a return item is found not to be faulty we reserve the right to charge 20% of the item cost to cover investigation and testing fees. Buyer will also be responsible for the return postage of the item.